Questions and help

No. morrow helps you organise practical details: who to call, where important things are, and what needs looking after. It can record where your will is kept and who the executor is, but it does not replace one.

You can. morrow gives you prompts so you remember what matters, puts the details in order, and makes the Emergency Sheet and the Sealed File for you.

One person's guided plan, the Emergency Sheet, the Sealed File, and the handover steps. You can edit your plan and make fresh copies without another payment. There is no subscription.

Your plan opens at once, so you can start. Your Key also arrives by email. Keep that email: a new phone or laptop asks for the Key once, unless your plan is in your Google Drive.

You do not have to. If you sign in, the app keeps your plan in a private folder in your own Google Drive and saves it there as you write, so you can pick up on any device without carrying a file. That folder holds your locked Plan File and your Key, so anyone who can get into your Google account can open your plan. Keep that account secure. Google also tells the app your email address, to show which account it saves to. Sign in as your plan email: a plan saves only to that Google account. One account can keep several plans, for example yours and a parent's. What you write in your chapters is never uploaded to us.

No. What you write in your chapters never reaches us. When you pay, we receive the name the plan is for, your email address (and, for a gift, theirs), and the payment reference. If the open alert is on, we also receive your Key and your plan email when you make your files, and, when the file is opened, your name and the name the opener types.

Each plan is for one person: the Key is made for the name given when it was bought. You each need your own, and you can name each other as the Trusted Person.

Yes. On the buy page, type their name, because the plan is made for that name. Tick Buying for someone else? and give their email: it becomes the plan email, and the Key goes to both of you. If they have no email, leave it as your own.

No. They use the Emergency Sheet and the Sealed File you give them. The printed sheet needs nothing. The Sealed File opens in Chrome or Safari and asks for the five words on the paper you gave them. There is a page for them: Received a Plan?

Not at all. Start with what you know, take a break, and come back when you are ready. You can update your plan as life changes.

Choose Google Drive for automatic saving, or save a Plan File yourself. On supported browsers, morrow can update the same file as you work. Otherwise, save a fresh copy after making changes.
Your browser also keeps a draft on this device. It helps you return to your work, but it is not a backup.
On a laptop in Chrome or Edge, the app keeps saving into the same Plan File. Elsewhere, press Save Plan File again when the top bar says Changes not saved.

Check the save status in the app. Wait until it says your changes are saved before closing. If it says saving has paused or changes are not saved, follow the message or save a Plan File as a backup.

Yes. Open dearmorrow.co in the phone's browser, and add it to the home screen from the browser menu so it opens like an app. Longer chapters are easier on a laptop; ticks and small edits are easy on a phone.

If your plan is in your Google Drive, open the app on the new device and press Continue from Google Drive. Otherwise save your latest Plan File, move it across, open the app, and press Open Plan File. The new device asks for your Key once; it is in your purchase email. The draft in a browser does not move by itself.

The handover checklist walks you through it. Give the Emergency Sheet and the Sealed File to the two people you named, and give them the passphrase separately, on paper. Open the Sealed File together once, so you both know it works.

Look again once a year, or whenever something important changes: a phone number, an account, a relationship, a responsibility, or a wish. After updating, seal a new Sealed File, print a fresh sheet, and give your people the new copies.

Yes. Change their details under Plan Holders and give the new people fresh copies. Ask the previous holders to delete or return theirs. A copy you have already given out cannot be taken back from here.

Your downloaded Emergency Sheet and Sealed File do not need our website to open.

After payment you are sent to your plan, already open, and the Key is also emailed to you. If that did not happen, go to Open My Plan, find Start With a New Key, and paste the Key from the email; check spam too. If there is no email, write to contact@dearmorrow.co with the email you paid with and the payment reference. Do not send your plan or your passphrase.

It is in the email you were sent when you paid; search your inbox for morrow. If the email is gone, write to contact@dearmorrow.co with the payment reference, and we will send the same Key again.

Contact us from an email address you can access. Include your payment reference, the email entered at checkout and the correct address. We'll verify the purchase and help correct it. If we issue a corrected Key, use 'I Have a Corrected Key' on your plan home. Your existing entries are kept.

Write to contact@dearmorrow.co from the email you paid with, with the payment reference and the right spelling. We send a corrected Key. On your plan home, press I Have a Corrected Key and paste it: the name changes, and everything you wrote is kept.

If your plan is in Google Drive, press Continue from Google Drive on any device. If the draft still opens on your original device, press Save Plan File there to make a new copy. If the Drive copy, the saved file, and the browser draft are all gone, we cannot recover them: your plan never reached us. The Emergency Sheet and the Sealed File you already handed over stay with their holders.

Check with the other holder; they may still have it on paper. If you still have your plan, seal a new Sealed File: it gets a new passphrase. Send the new copies and give the new paper in person. Without its passphrase the old Sealed File cannot be opened, and we cannot open it for you.

If your plan is in your Google Drive, open the app on any device and press Continue from Google Drive. If you saved a Plan File somewhere else, open that copy with your Key. If the only copy was on the lost phone, we cannot recover it. The printed Emergency Sheet and the Sealed File your people hold are not affected.